Senior customer success specialist

Job description

Providing product support service to customers

Developing and maintaining smooth and strong relationships with customers to increase loyalty and retention

Addressing customer’s complaints, suggestions, and requests

Providing customer training and education on company product and services, whether on premises, over the phone, or on the Internet

Following up on customers’ contract renewals

Developing and implementing a well-planned customer onboarding program

familiar with performance marketing principal

Job requirements

Technical knowledge in the relevant field

Bachelor's degree (software engineering, marketing)

Familiarity with marketing KPI and metrics

Familiarity with sales support

2-3 years of relevant experience (account management)

Excellent command of English

Effective communication skills

teamwork

Customer and service Orientation

Project management and planning

flexibility

Strategic thinking